*We are looking for a Customer Care Advocate in Oriskany, NY (Remote) for a 6+ months contract position.
*
*Job Description:*
*Position: Customer Care Advocate*
*Location: Oriskany, NY (Remote)*
*Duration: 6+ months contract position*
*Client: Direct Client*
*Anticipated Class Start Date: March 4th, 2024*
Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch
Training Dates: 3/4/2024 – 4/1/2024
Nesting: 4/2 – 4/15/2024
*Requirements:*
· Ability to train and take calls virtually in a quiet and secure work environment.
· Reliable high-speed internet (500-650 kbps) Hot-spots and use of Wi-Fi are not allowed – high internet speed is required.
· Located within 50 miles of Warwick office.
· Report to client office to resolve technical issues.
· Use video during interview, coaching, and virtual training.
· Able to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
· No time off planned during March 6- April 15th
· We know parents and caregivers can at times struggle to balance work, child/elder care and self-care, but it is important to have appropriate care in place during working hours.
· Requires a high school diploma or equivalent is required.
1-3 years of experience in the field or in customer service role is preferred.
Work under immediate supervision reporting to an immediate supervisor.
\*\*\*Schedules after training will be determined using ranking system based on performance in training.
Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST.
Ranking will be based on Progress Check scores and Behavior ratings.
These behavior ratings will be provided to the trainee once a week so you can gauge your performance.
Behaviors consists of:
* Attendance *Ability to use reference materials*
* Class Participation *Interpersonal skills*
* Grasp of Material *Decision making*
* Confidence Level *Ownership of learning*
* Technical Skills *Adaptability and flexibility*
*Equipment Coordination:*
For this role you will be issued equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station.
You are required to return the equipment to client within a week of your assignment ending.
Job Types: Full-time, Contract
Salary: $18.
00 - $20.
00 per hour
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Experience:
* Customer service: 3 years (Required)
* Call Center/Inbound/Outbound: 2 years (Required)
Work Location: In person
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