*Job Title: Front Desk Associate*
*Company: Best Western Utica*
*Location: Utica, NY*
*Type: Part-time*
*Pay Rate: $14.
20 per hour*
*Job Description:*
We are seeking a Front Desk Associate at our Best Western hotel in Utica, NY.
The ideal candidate will provide top-notch customer service, maintain a professional attitude, and strive to create a memorable experience for all of our guests.
This position requires working shifts for 2-4 days a week.
*Responsibilities:*
* Manage all aspects of front desk operations during overnight shifts
* Welcome guests, check them in, issue room keys, provide information on hotel services and room location
* Efficiently handle all payments received whether they are cash or credit cards
* Respond to guest requests and complaints in a timely and courteous manner
* Maintain clear and accurate records of guest room bookings
* Coordinate with housekeeping to ensure rooms are clean and ready for new guests
* Ensure security of guest rooms and privacy of guests
* Assist in managing guest accounts and files while ensuring confidentiality
* Perform basic office duties including answering phones, taking reservations, and managing the cash register
*Qualifications:*
* Prior hotel front desk experience is highly valued
* Excellent customer service and communication skills
* Ability to work a flexible schedule, including weekends and holidays
* Ability to stand for extended periods
* Basic computer skills for operating hotel booking systems and processing payments
* Attention to detail and high level of accuracy
* Ability to maintain a professional and hospitable demeanor in challenging situations
Best Western Utica is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.
*How to Apply:*
Interested and qualified applicants should click the 'Apply' button.
Please include your resume and a brief cover letter outlining your experience related to the position.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Come join our team at Best Western Utica and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.
00 per hour
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Night shift
* Weekends as needed
Experience:
* Front desk: 1 year (Preferred)
* Customer service: 1 year (Required)
Work Location: In person
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