Client Care Representative

Job Summary: Waterville Veterinary Clinic is a growing veterinary practice located in Waterville, New York.
Our Client Care Representative position is an excellent opportunity to utilize your customer service skills in a fast-paced, energetic setting.
*FT and PT opportunities.
* *Weekend availability is required.
* Responsibilities: - Serve as the primary point of contact for client care.
- Greet and support clients through scheduling appointments, answering phone calls, and educating clients on the various services that we provide.
- Collaborate with cross-functional teams to ensure customer satisfaction and resolution of issues.
- Manage multiple phone lines and internet platforms to provide excellent client communication.
- Manage customer accounts, including account setup and maintenance.
- Utilize a veterinary software program to track customer interactions and maintain accurate records.
- Conduct regular check-ins with customers to ensure ongoing satisfaction and identify opportunities for improving their experience.
Experience: - Previous experience in a customer support or similar role is preferred.
- Strong analytical skills to understand customer needs and provide appropriate solutions.
- Excellent communication skills, both verbal and written, to effectively communicate with clients and internal teams.
- Ability to manage multiple tasks simultaneously and prioritize workload effectivelys Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned by their Team Lead.
Benefits include: Health, Vision, Dental Insurance 401K Sick Time Vacation Uniform allowance EAP Job Types: Full-time, Part-time Pay: $15.
00 - $17.
00 per hour Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Waterville, NY 13480 (Required) Work Location: In person