Front Desk Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring all necessary information is obtained and accurately recorded - Answer phone calls and respond to guest inquiries or requests promptly and courteously - Provide information about hotel facilities, services, and local attractions - Assist guests with luggage storage, transportation arrangements, and other concierge services - Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction - Process payments and maintain accurate records of guest transactions - Collaborate with other hotel staff to ensure smooth operations and excellent guest experiences Experience: - Previous experience in a customer service role, preferably in the hospitality industry - Strong communication skills, both verbal and written - Excellent phone etiquette and the ability to handle multiple phone lines - Bilingual or multilingual skills are a plus - Familiarity with hotel management systems and phone systems is preferred - Knowledge of night audit procedures is an advantage As a Front Desk Agent, you will be the first point of contact for our guests.
Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to creating a positive and memorable experience for our guests.
Join our team and be part of our commitment to providing outstanding hospitality.
Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time Pay: $15.
00 - $16.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift * Night shift * Overnight shift Work setting: * In-person Work Location: In person