The primary responsibility of this position is to counsel, educate, and offer solutions to our members to ensure financial success.
Promote the mission, lending philosophy and values of the organization.
Seek to identify solutions to improve our members financial live, by building a strong working foundation through trust and relationship building.
Maximize collection efforts and minimize loss.
Maintain a high level of quality standards.
ESSENTIAL JOB FUNCTIONS
Contact members with negative balances to establish their ability to repay and negotiate mutually beneficial payment terms and schedules
Utilize various tracing techniques and strategies to collect personal information of members with outstanding debts
Minimize objections for payment and suggest available member friendly payment options
Encourage members to utilities payment options such as Credit Cards, ACH, Auto Pay and securing authorization for members solutions to process.
Negotiate extended payment plans and the best course of action for members seeking to avoid further debts
Use collections software to keep detailed notes regarding conversations with members and outcomes
Offer members several payment options and arrange for the prompt repayment of balances
Inform management on effectiveness of strategies deployed to ensure a positive rate of members agreeing to repay their debts.
Comply with applicable laws, regulation and First Source Policies and Procedures.
Required to participate in First Source Federal Credit Union events as well as designated community events.
Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
Required to attend training sessions as appropriate.
Required to travel as needed.
Perform other duties as assigned.
UNIVERSAL BEHAVIORS
Knowledgeable and Experienced
I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:
Looking for answers until I find them.
Seeking opportunities to learn from others.
Appreciating and respecting others views.
Acknowledging mistakes and learning from them.
Going out of my way to share my knowledge and experience.
Striving for Operational Consistencies
I promise to make it easy for you through consistency, efficiency, and accuracy by:
Doing it right the first time, being thorough and accurate.
Taking pride and ownership in my work
Making and keeping commitments.
Continuing to look for better ways to do things and challenging the status quo.
Rewarding Work Environment
I promise to show care, compassion, and respect toward everyone I interact with by:
Being approachable and accessible to others.
Creating a pleasant work environment for each other.
Always asking what more I can do.
Resolving differences promptly
Recognizing the contributions of others.
Embracing diversity in the workplace.
Committed to Member Service
I promise to deliver exceptional member service by:
Interacting with a natural and genuine friendliness.
Being courteous and respectful.
Creating a welcoming environment.
Exceeding your expectations.
Sharing the moment and finding common ground.
QUALIFICATIONS, SKILLS AND EXPERIENCE
High School plus 3-5 years related experience OR related business degree
1-3 years Call Center experience
Strong communication and interpersonal skills
Ability to work well in a fast-paced environment
Strong Time Management Skills
Strong Attention to detail and ability to Multitask
Strong computer aptitude
A professional appearance
Ability to work flexible hours
Whatsapp
