Customer Service Representative

*Job Description:* *Title: Customer Service Representative* *Duration: 09+ Months contract* *Location: Oriskany, NY 13424 (Remote)* *Direct Client* Required experience: · 1-2 Years customer service experience in a call center environment.
· Administrative background preferred.
· Hours for the position are typically 8:00am EST to 4:30pm EST.
Responsible for receiving and handling customer telephone inquiries.
Perform follow-up activity (send a letter, return a call, refer a case) as applicable.
Review Group Life claims submission for completeness and accuracy.
Records data in the Group Life Claims system for adjudication and payment to the Beneficiary.
May also be responsible for setting up new claims, processing incoming mail, and handling expired call-ups.
· Receive and handle telephone calls on the FEGLI customer service 800 #.
· Make return telephone calls as required to handle the original customer inquiry.
· Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable.
· Build new claims as well as review and process non complex claims (such as single or multi beneficiary or dependent coverage’s) Consult with Manager on special customer inquiries.
· Determine if customer inquiry needs to be referred for follow-up.
Review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim.
· Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phone slips and comments.
· Send and receive (standardized) email for communication with agencies/OFEGLI staff and managers.
· Processing incoming mail for new and existing claims.
· Write manual letters and correspondence on FEGLI life claims.
Job Type: Contract Pay: $20.
00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Relocate: * Oriskany, NY: Relocate before starting work (Required) Work Location: In person