Call Center Representative

Call Center Representative Remote Capable - ability to be remote will be based on training completion and performance Status: Full Time, Hours: 10:30am to 7:00pm Location: Rome, NY 13441 or Liverpool, NY 13090 Starting salary - $17.
77 to $22/hour, actual rate will depend on experience.
Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.
6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond.
For 73+ years we have been committed to our members, our employees, and our communities.
In 2023 we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union’s in America by Forbes.
This year, only 3.
4% of all credit unions earned the recognition of being a best-in-state credit union.
In New York, 4 credit unions qualified for the honor - AmeriCU #2 in NYS.
The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve.
As a call center representative, you will serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data.
Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations.
Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat.
What You’ll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner.
Determine requirements by working with member or businesses.
Answer inquiries by listening and clarifying desired information; research, locate and provide information.
Resolve problems by clarifying issues and exploring answers and alternative solutions; implement solution.
Seek assistance from supervisor and/or other division specialists as needed and maintain contact then reply to the members in a timely manner.
“Own it and see it through.
” Fulfill requests by clarifying desired information; complete transactions; forward requests.
Process loan applications and open accounts over the phone; provide loan decisions to member.
Maintain thorough knowledge of the underwriting guidelines and procedures.
Build sustainable relationships and engage members by providing a superior level of service and support.
Maintain knowledge of and adhere to all applicable compliance/operational risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act, (BSC) and the SAFE Act.
Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement.
It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve.
In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans Paid Holidays Paid Time off – Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability – at no cost to you! Get to know us more by clinking on the links below.
See why YOU should choose AmeriCU! https://www.
americu.
org/in-our-community/ https://www.
americu.
org/why-americu/