Job Summary
The Provider Relations Specialist is responsible for identifying, qualifying and creating new business relationships, and for the maintenance of existing relationships among the Outreach Program.
The Provider Relations Specialist is required to meet routinely with physicians, nurses, practice administrators, office managers, and representatives of nursing homes and industry.
The primary purpose of the Provider Relations Specialist is to create relationships that generate profitable streams of revenue back to the Outreach activity, and educate clientele on Laboratory Standard Operating Procedures (SOPs).
Core Job Responsibilities
SALES: Allocates necessary time to develop new customers, manages the sale consistent with targeted closure dates and maintains territory plan.
CUSTOMER SERVICE: Maintains communication with existing clients and brings service issues to the attention of the laboratory administration.
PROBLEM SOLVING/CRITICAL THINKING: Identifies real or potential situations, investigates and attempts to resolve working with the Laboratory’s management team.
SAFETY AND EDUCATION: Complies with laboratory and hospital safety procedures.
PUBLIC RELATIONS: Promotes positive public relations through effective and concise communications to physicians, nurses and allied health staff.
Represents laboratory at PR events to promote laboratory services.
COMMUNICATION: Communicates with members of the Laboratory management team concerning physician issues and testing needs.
Uses critical thinking skills to resolve problems.
PROGRAM GROWTH: Provides support for the Laboratory Outreach Program and its development per Business Plan directives and initiatives; provides assistance for laboratory planning activities.
Generates and sets up new clients including EMR interfacing, contract generation, assistance with set-up of clinical wellness screenings, and policy implementation.
Performs related duties as assigned.
Education/Experience Requirements
REQUIRED:
Associates degree in Science, Business or Accounting with 2 years Clinical Lab experience, or BS with 1 year experience.
Clinical Laboratory experience.
Customer service experience.
Excellent interpersonal, communication and organizational skills.
PREFERRED:
Experience using Laboratory Information Systems, Microsoft Office and/or CRM software.
Leadership training, public speaking, medical terminology, customer service, sales.
Licensure/Certification Requirements
REQUIRED:
Valid NYS driver's license
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 89242
Department CLINICAL LABORATORY
Shift Days
Shift Hours Worked 8.
00
FTE 1.
066667
Work Schedule SALARIED GENERAL
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $54,000 - $88,000 Annually
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