Retina-vitreous Surgeons of Central New York is dedicated to providing highly skilled, state-of-the-art and compassionate care for all of our patients.
The physicians actively participate in cutting-edge medical research, developing new retinal treatments that can further improve patients’ vision and patients’ lives.
*Job Summary*:
Works closely with patients to perform insurance benefit investigations for patients.
Communicates our practice payments policies.
Secures payments based on practice protocols.
Assists in enrolling in one of our participating foundations.
Collects self-pay balances and high balance patient accounts.
*Essential Job Duties and Responsibilities: *(Additional duties may be assigned)
* Review schedules of patients 3 days prior to visit to determine patient financial responsibility including deductibles, co-pays, and out-of-pocket costs that need to be paid at the upcoming visit.
Also determine eligibility to be enrolled in one of our many foundations.
* Review and educate patients of any coordination of benefit issues prior to appointments to ensure the claims are billed appropriately the first time.
* Review open patient balances to ensure the account is correct.
* Contact patients with outstanding balances and collect outstanding payments prior to upcoming visits.
* Contact surgical patients for both emergent and elective surgery to advise the patient of their responsibility to pay.
Secure payments 48 hours prior to surgery date.
Educate the patients that they will receive a bill from each provider involved in the surgical case.
* Inform patients with unscheduled procedures of what their payment responsibilities may include going to the laser room.
* Educate and provide support to the front desk staff to be sure that they are capturing the correct insurance information and advising patients of the patient responsibility at the time of the visits.
* Complete a benefit investigation for each patient for upcoming visits.
* Performs patient eligibility, using E-paces program to identify Medicaid eligibility and other insurance coverage
* Collecting self-pay balances
* Coordinates surgical payments and sets up payment plans
* Attends practice sponsored training on Compliance, HIPAA, and OSHA as required
* Utilizes work time effectively and efficiently
* Is punctual for work as assigned, arriving and clocking in at scheduled work time.
*Supervisory Responsibilities:*
This position does not have any supervisory responsibilities.
*Education and Experience: *
* HS diploma
* Five (5) years’ healthcare billing experience
* Combination of education and work experience will be considered
* Excellent customer service skills
* Excellent phone and face-to-face patient communication skills
* Clear understanding of benefits investigations
* Knowledge of how foundations work
*Equipment, Machines and Software Used:*
Ability to operate a computer, printer, telephone, fax machine, photocopier, and postage meter.
_Computer Software: _Next Tech,Allscripts, MDI, Microsoft to include Outlook/Express, Excel and Word.
*Knowledge, Skills, and Abilities:*
* Computer proficiency includes word processing, data entry, spreadsheets, and generating reports using standard software applications.
* Demonstrates professional appearance, manners and decorum.
* Maintain a positive relationship with patients, physicians and other staff.
Is conscientious of other people’s feelings and rights.
Is always polite.
* Ability to maintain patient confidentiality.
* Good communication skills including verbal and written communications.
* Ability to multi-task.
* Ability to work in a fast-paced environment.
* Strong interpersonal and communication skills and the ability to work effectively with individuals at all levels of the organization structure.
* Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
* Skill in organizing and establishing priorities.
* Ability to create, compose, and edit written materials.
* Must be detail-oriented and well organized.
* Ability to maintain accurate records and data files.
* Ability to gather data, compile information, and prepare reports.
Job Type: Full-time
Pay: From $21.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work setting:
* Medical office
* Office
* Private practice
Work Location: In person
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