Infrastructure Multi-Site Services Lead (Onsite)

Date Posted: 2023-11-14 Country: United States of America Location: PW106: Clayville 2395 Main Street, Clayville, NY, 13322 USA Position Role Type: Onsite Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen.
And because transformation begins from within, we’re seeking the people to drive it.
So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone.
Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally.
Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought.
At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion.
By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally.
We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day.
Just look up.
Are you ready to go beyond? Pratt & Whitney’s (P&W) Digital Technology – Service Excellence has a rare opportunity for a highly motivated individual to be the Infrastructure Lead for our sites in Lansing, MI, Middletown, NY, Middletown, PA, and Clayville, NY.
The main objective is to serve as the single point of contact for infrastructure-related services.
The services will range from site specific to enterprise led initiatives and will require collaboration with local management team, vendors, and other Digital Technology teams.
This is an ONSITE role, and the primary location for the candidate can be at any of the sites listed above, however, regular travel will be required to the other sites where this individual is not based.
Key Responsibilities: Be responsible for all IT Infrastructure components at the site; including desktops, servers, storage, WAN, and LAN.
Work with approved vendors to deliver world-class infrastructure services to all employees & contractors at the site.
Deliver local infrastructure projects on time and on budget.
Be a self-starter, able to work independently, and manage multiple projects simultaneously.
Ensure that the site complies with laws, industry best practices, Raytheon Technologies and Pratt & Whitney policies, and architectural standards.
Fully document all work performed.
Facilitate local audits and ensure corrective actions are completed on time.
Work with business partners to design specific solutions that meet the needs of the local business.
Act as an escalation point for any infrastructure issues.
Provide in-depth root cause analysis when necessary.
Perform other duties and special projects as required.
The position requires strong teamwork and communication, and collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization.
A strong desire to continue to learn and remain on the forefront of relevant technologies is essential.
Site health - Establish, monitor, remediate key infrastructure KPIs.
DT advocate / champion / coordinator for enterprise infrastructure initiatives/deployments (Zoom, O365, etc).
Sponsor & oversight of local DT contractors.
Travel is approximately 25-50%.
Basic Qualifications: Bachelor’s Degree in Information Technology or Information Technology Service Management, with 8+ years of experience in Infrastructure Support; OR an Advanced degree with 5+ years of experience in Infrastructure Support.
Must be a U.
S.
Citizen.
This position may require access to systems/tools that are restricted to individuals who possess US citizenship.
Preferred Qualifications: Project Management/ITIL certifications a plus.
Working knowledge of ServiceNow, or other similar Service Desk tools.
Experience within an aerospace manufacturing environment.
Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.
Excellent customer service skills required providing a high level of service to satisfy/fulfill internal or external needs accurately in a timely manner.
Ability to communicate business needs and interpret high level business requirements, and liaise between business customers, technology teams and support teams.
Experience generating documentation, standard work policies and procedures.
Ability to work in a high energy, fast paced environment, able to adapt to changing business needs.
Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.
Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.
Superb communication skills, written and verbal, with ability communicate in a clear and concise manner across various levels of the organization.
Executive presentation experience and comfortable interacting with senior executive leadership.
Lead, facilitate and manage change effectively.
What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work.
We’ve introduced role types to help you understand how you will operate in our blended work environment.
This role is: Onsite: Employees who are working in Onsite roles will work primarily onsite.
This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process.
For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
*This requisition is eligible for an employee referral award.
ALL eligibility requirements must be met to receive the referral award.
The salary range for this role is 94,000 USD - 196,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
RTX is An Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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