Position Summary
The Information Technology Manager oversees the Help Desk and is responsible for the Center’s server(s), networks, telecommunications, security, data centers and provide technical support.
This position will plan, implement, upgrade, and monitor security protocols for the protection of the Center’s computer networks and infrastructure.
Compensation $75000 - $80000
Essential duties AND RESPONSIBILITIES
Activities include but are not limited to the following:
Identify and implement methods to standardize, document and improve department efficiency and accuracy.
Build collaborative relationships and manage external communication with the Center’s contractual IT/Security vendors and ensure that solutions are delivered in a cost-effective manner.
Manages complex technical environment that includes e-mail services, printing, file storage, applications, web servers, intranet servers, and backup servers, including associated operating systems and software applications.
Acts as Systems Administrator for internal software applications used by the Center.
Supports on-boarding of new hires by preparing necessary network setup and access, as well as providing initial IT usage and process training.
Hires and trains IT department staff and promotes team development through recruitment, coaching, communication, mentorship and training.
Oversight of Help Desk procedures, processes and workflows.
Oversee the technology asset inventory and improve customer service by making recommendations based on ticket trends and call activity.
Designs, implements, and oversees end user security standards, policies, and procedures for network access.
Manage security solutions, including firewalls, anti-virus; mail filtering and encryption devices, as well as internet filtering and intrusion detection systems.
Conducts on going security assessments and testing, documents results and implements solutions addressing federal and state requirements.
Responsible for protecting network security architecture, network access and monitoring policies, employee education and awareness.
Oversee installation, configuration maintenance, network connectivity, and troubleshooting of end user workstation hardware, software, upgrades and peripheral devices for end users.
Responsible for project management, consolidation projects, acquisitions, and mergers and the effective allocation of technical resources.
Develops and implements plans to safeguard digital data from accidental or unauthorized modification, destruction, or disclosure; adheres to emergency data processing needs.
Performs risk assessments, audits, and tests to ensure proper functioning of data processing activities and security measures.
Information Technology Security Officer.
Maintains technical knowledge by attending educational workshops, reviewing publications.
Maintains positive relationships with consumers, families, community organizations, referral sources, and governing bodies.
Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Center’s culture, values and mission.
Participates on committees, in meetings, and presentations as assigned.
Performs other related duties as assigned.
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